Disclaimer, Warranty and Warnings

  • Return and Repair Policy

    At Three Pieces Controller Systems, we want you to be fully satisfied with your purchase. If, within 30 days of receiving your controller, you are not completely happy, you may return it for a full refund, provided the controller is in its original condition and packaging. To initiate a return, please contact us via our contact form with proof of purchase. Refunds will be issued to the original payment method once the returned item is inspected. If your controller is deemed defective and covered under warranty, you will receive either a replacement or repair. If the controller is not covered under warranty, you will be required to keep the controller as-is and you will be provided support from our team and the Discord community.

    Refund Conditions

    The 30-day refund period begins from the date of delivery. The controller must be returned in original, unused condition. Refunds will not be issued for damage caused by misuse, modifications, or failure to adhere to safety guidelines outlined in our warranty. If your controller is defective and covered under warranty, please refer to our warranty policy for repair or replacement options.

    Resale Disclaimer

    The products sold by Three Pieces Controllers are intended for personal use only and are not authorized for resale. Any attempt to resell, distribute, or commercialize these products without explicit written consent from Three Pieces Controllers is prohibited. Violation of this policy may result in legal action. By purchasing our products, you agree not to resell or distribute them for commercial purposes.

    Warranty Disclaimer

    The warranty does not cover cosmetic damage such as scratches or discoloration, nor does it apply to damage from exposure to moisture, water, or other environmental factors. Furthermore, loss of functionality due to software or firmware issues not directly caused by the hardware itself is excluded. Using controllers in conditions beyond their specified usage environment, including situations involving extreme heat, humidity, or physical shock, will also void warranty coverage.

  • Warranty Transfer

    This warranty is valid only for the original purchaser and is not transferable. Any modifications to the controller voids the warranty. By purchasing a controller, you agree to the terms and conditions outlined in this warranty. For further inquiries or assistance, please contact us via our contact form.

    Safety Warnings

    To prevent failure, damage, or safety risks, it is crucial to handle this controller with care. Its sensitive electronic components can be damaged by excessive moisture, liquids, shock, or static electricity, so avoid exposing it to such conditions or extreme environments. Improper handling can lead to malfunction or safety hazards; therefore, always disconnect the controller from any powered device when not in use. Be aware that its 3D-printed components are susceptible to high heat and should not be exposed to direct sunlight, heaters, or other intense heat sources, as overheating can cause the plastic to deform, crack, or malfunction. Furthermore, this controller is not intended for use by children under the age of 12 due to potential choking hazards from small parts and electrical risks associated with its electronic components. Always supervise young users to ensure safe operation and keep the controller and all its accessories out of the reach of small children.

    Battery Warning

    Batteries in general, and batteries provided with our controllers, are components requiring careful handling to prevent serious risks. Improper use, charging, or handling of the provided battery can lead to fire, explosion, or personal injury. It is critical to follow all safety instructions provided. Never leave the battery unattended while charging. This battery must be kept away from children at all times due to potential hazards. Ensure you dispose of the battery properly according to local regulations for hazardous waste. By using this product, you, the user, assume all risks associated with its operation. The manufacturer, distributor, and seller are not liable for any damages, injury, or loss resulting from the regular use, misuse, or failure of this battery.

    Limitation of Liability

    In no event will the Three Pieces Controller Company be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or use, whether in an action of contract, negligence, or other tortious action, arising from the use or inability to use our products, including but not limited to, our controllers, straps and accessories.